Projects and change.
Something's happening. The people involved and affected need to understand it.
You might be starting a major project, changing how you work or making a decision that affects staff, customers, communities or other stakeholders.
You know what you're trying to achieve. But the people affected may have questions, concerns or expectations that need to be understood and addressed.
I can help you work through the communications from the outset, rather than leaving them until there's something to announce.
That means understanding the project, identifying who needs to be involved, anticipating where problems might arise and making sure people have the information they need. It also means listening to what they have to say and helping your organisation respond.
I can develop the approach, advise the people leading the work and take responsibility for delivering the communications throughout.
What I can do.
Project communications: Plan and deliver communications for major projects, developments, new services and organisational initiatives.
Change communications: Help staff, customers and stakeholders understand what's changing, why it matters and what it means for them.
Stakeholder engagement: Identify who needs to be involved, understand their interests and build productive relationships.
Community engagement and consultation: Plan and support consultation, public meetings, community conversations and other opportunities for people to have their say.
Sensitive decisions: Advise on communications where decisions may be difficult, unpopular or have significant consequences for those affected.
Information and materials: Develop clear explanations, presentations, letters, updates, web content and other communications people can use.
Ongoing delivery: Coordinate communications across project teams, leaders and stakeholders as the work progresses.
Making it count.
Some projects need a communications strategy and someone to deliver it. Others need advice at a particular point, help with a difficult conversation or someone to take responsibility for communications throughout.
I can work alongside your project team, support the people you already have or take the lead. The involvement depends on the work, the people and what your organisation needs to achieve.